Powerful marketing tools to connect directly with your customers
All-in-one loyalty for your store
Develop a relationship with your customers without the heavy lifting
Use our automated outreach series we create that increases order frequency by 15%. Or, customize your own email and SMS campaigns with your messaging.
Develop a relationship with your customers without the heavy lifting
Use our automated outreach series we create that increases order frequency by 15%. Or, customize your own email and SMS campaigns with your messaging.
Develop a relationship with your customers without the heavy lifting
Use our automated outreach series we create that increases order frequency by 15%. Or, customize your own email and SMS campaigns with your messaging.
Reach your customers on every channel
Double your reach by sending custom emails, texts, and push notifications to your DoorDash customers both and those using your own branded mobile app.
How it works
We offer 2 types of customer marketing tools
How it works
We offer 2 types of customer marketing tools
How it works
We offer 2 types of customer marketing tools
Custom campaigns
Use our advanced email and text marketing tools in the Merchant Portal to craft your own messages and build customer relationships and loyalty. Advanced customer segmentation lets you target your messaging to the exact audiences you'd like to reach.
Custom campaigns
Use our advanced email and text marketing tools in the Merchant Portal to craft your own messages and build customer relationships and loyalty. Advanced customer segmentation lets you target your messaging to the exact audiences you'd like to reach.
Custom campaigns
Use our advanced email and text marketing tools in the Merchant Portal to craft your own messages and build customer relationships and loyalty. Advanced customer segmentation lets you target your messaging to the exact audiences you'd like to reach.
Automated marketing
Our automated email marketing campaigns help you stay top-of-mind with customers and encourage reorders, with no work required by you. We use order insights and analytics to help you create targeted emails that boost order frequency by 15%.
Automated marketing
Our automated email marketing campaigns help you stay top-of-mind with customers and encourage reorders, with no work required by you. We use order insights and analytics to help you create targeted emails that boost order frequency by 15%.
Automated marketing
Our automated email marketing campaigns help you stay top-of-mind with customers and encourage reorders, with no work required by you. We use order insights and analytics to help you create targeted emails that boost order frequency by 15%.
Join our satisfied customers
See how businesses just like yours are leveling up with a little help from our App!
Join our satisfied customers
See how businesses just like yours are leveling up with a little help from our App!
Join our satisfied customers
See how businesses just like yours are leveling up with a little help from our App!
"Adding the button to my site was easy because your team did all the work! We quickly saw an increase in Online Ordering orders and sales. In fact, customers now prefer to order from Online Ordering which has been huge for repeat business and lowering the costs of doing business."
Saul Corona
Director of Operations, Taqueria Arandas
"Adding the button to my site was easy because your team did all the work! We quickly saw an increase in Online Ordering orders and sales. In fact, customers now prefer to order from Online Ordering which has been huge for repeat business and lowering the costs of doing business."
Saul Corona
Director of Operations, Taqueria Arandas
"Adding the button to my site was easy because your team did all the work! We quickly saw an increase in Online Ordering orders and sales. In fact, customers now prefer to order from Online Ordering which has been huge for repeat business and lowering the costs of doing business."
Saul Corona
Director of Operations, Taqueria Arandas
"[Online Ordering] has been a great tool for us because it makes operations so much easier and it's cost efficient. Since I'm not spending time worrying about the technical stuff or branding, I can really focus my attention on making delicious Sichuan food and connecting with customers."
Han Chiang
Founder, Han Dynasty
"[Online Ordering] has been a great tool for us because it makes operations so much easier and it's cost efficient. Since I'm not spending time worrying about the technical stuff or branding, I can really focus my attention on making delicious Sichuan food and connecting with customers."
Han Chiang
Founder, Han Dynasty
"[Online Ordering] has been a great tool for us because it makes operations so much easier and it's cost efficient. Since I'm not spending time worrying about the technical stuff or branding, I can really focus my attention on making delicious Sichuan food and connecting with customers."
Han Chiang
Founder, Han Dynasty
"Online Ordering has allowed us to streamline our takeout operations so we can turn website visitors into customers and serve even more people across the City of San Francisco. Running our online business through Online Ordering has also helped us increase orders and gives our guests the flexibility of ordering for pickup or delivery from one place."
Charles Bililies
Founder & CEO, Souvla
"Online Ordering has allowed us to streamline our takeout operations so we can turn website visitors into customers and serve even more people across the City of San Francisco. Running our online business through Online Ordering has also helped us increase orders and gives our guests the flexibility of ordering for pickup or delivery from one place."
Charles Bililies
Founder & CEO, Souvla
"Online Ordering has allowed us to streamline our takeout operations so we can turn website visitors into customers and serve even more people across the City of San Francisco. Running our online business through Online Ordering has also helped us increase orders and gives our guests the flexibility of ordering for pickup or delivery from one place."
Charles Bililies
Founder & CEO, Souvla
I can't underestimate the value of the data. Understanding that data – and then marketing and personalizing communication to our customers based on that information – is the biggest opportunity for us going forward.
Jennifer Bell
CMO, Lettuce Entertain Yuo
I can't underestimate the value of the data. Understanding that data – and then marketing and personalizing communication to our customers based on that information – is the biggest opportunity for us going forward.
Jennifer Bell
CMO, Lettuce Entertain Yuo
I can't underestimate the value of the data. Understanding that data – and then marketing and personalizing communication to our customers based on that information – is the biggest opportunity for us going forward.
Jennifer Bell
CMO, Lettuce Entertain Yuo
Wondering About Something? Let’s Clear Things Up!
We’ve gathered all the important info right here. Explore our FAQs and find the answers you need.
Wondering About Something? Let’s Clear Things Up!
We’ve gathered all the important info right here. Explore our FAQs and find the answers you need.
What CRM tools are included in my package?
DoorDash offers two types of CRM tools to help you stay connected with your customers: 1. Automated Email Marketing: Pre-built email series that re-engage customers based on their ordering behavior. 2. Custom Email & Text Marketing: Fully customizable campaigns you can tailor with your own content, promotions, and audience segments.
What is customizable email and text marketing?
Our customizable email and text marketing tool lets you easily create and send branded messages to your customers right from your merchant portal. Use built-in templates that automatically apply your logo and colors, then add headlines, images, links, and personalized content to promote new items, special offers, or anything else you'd like to share.
What can I customize in my emails and text?
You can fully customize the message, layout, and content of your emails and texts — including subject lines, images, headlines, and calls to action. Whether you're announcing a promotion, sharing a weekly update, or highlighting new menu items, you have the flexibility to craft campaigns that match your brand and goals.
What does the branding look like for custom emails and texts?
Every email and text message is fully branded with your restaurant’s look and feel — including your logo, color scheme, and voice. It’s designed to give your customers a seamless, personalized brand experience.
Do I have a limit on how many emails, SMS, or hub notifications I can send?
There’s no limit to how many emails or SMS messages you can send. SMS messages cost $0.05 each. Hub (push) notifications do have usage limits, which you can view in your merchant portal.
How does automated email marketing work?
Automated email marketing includes a set of branded, ready-to-go email series designed to drive repeat orders. These emails are automatically sent to your Online Ordering and in-store loyalty customers — no setup required. Note: Marketplace customers are not included.
What email address does automated email marketing use?
All CRM emails are sent from a white-label address formatted like this: [yourbrandname]@messages.order.online, helping your brand stay front and center.
What CRM tools are included in my package?
DoorDash offers two types of CRM tools to help you stay connected with your customers: 1. Automated Email Marketing: Pre-built email series that re-engage customers based on their ordering behavior. 2. Custom Email & Text Marketing: Fully customizable campaigns you can tailor with your own content, promotions, and audience segments.
What is customizable email and text marketing?
Our customizable email and text marketing tool lets you easily create and send branded messages to your customers right from your merchant portal. Use built-in templates that automatically apply your logo and colors, then add headlines, images, links, and personalized content to promote new items, special offers, or anything else you'd like to share.
What can I customize in my emails and text?
You can fully customize the message, layout, and content of your emails and texts — including subject lines, images, headlines, and calls to action. Whether you're announcing a promotion, sharing a weekly update, or highlighting new menu items, you have the flexibility to craft campaigns that match your brand and goals.
What does the branding look like for custom emails and texts?
Every email and text message is fully branded with your restaurant’s look and feel — including your logo, color scheme, and voice. It’s designed to give your customers a seamless, personalized brand experience.
Do I have a limit on how many emails, SMS, or hub notifications I can send?
There’s no limit to how many emails or SMS messages you can send. SMS messages cost $0.05 each. Hub (push) notifications do have usage limits, which you can view in your merchant portal.
How does automated email marketing work?
Automated email marketing includes a set of branded, ready-to-go email series designed to drive repeat orders. These emails are automatically sent to your Online Ordering and in-store loyalty customers — no setup required. Note: Marketplace customers are not included.
What email address does automated email marketing use?
All CRM emails are sent from a white-label address formatted like this: [yourbrandname]@messages.order.online, helping your brand stay front and center.
Wondering About Something? Let’s Clear Things Up!
We’ve gathered all the important info right here. Explore our FAQs and find the answers you need.
What CRM tools are included in my package?
DoorDash offers two types of CRM tools to help you stay connected with your customers: 1. Automated Email Marketing: Pre-built email series that re-engage customers based on their ordering behavior. 2. Custom Email & Text Marketing: Fully customizable campaigns you can tailor with your own content, promotions, and audience segments.
What is customizable email and text marketing?
Our customizable email and text marketing tool lets you easily create and send branded messages to your customers right from your merchant portal. Use built-in templates that automatically apply your logo and colors, then add headlines, images, links, and personalized content to promote new items, special offers, or anything else you'd like to share.
What can I customize in my emails and text?
You can fully customize the message, layout, and content of your emails and texts — including subject lines, images, headlines, and calls to action. Whether you're announcing a promotion, sharing a weekly update, or highlighting new menu items, you have the flexibility to craft campaigns that match your brand and goals.
What does the branding look like for custom emails and texts?
Every email and text message is fully branded with your restaurant’s look and feel — including your logo, color scheme, and voice. It’s designed to give your customers a seamless, personalized brand experience.
Do I have a limit on how many emails, SMS, or hub notifications I can send?
There’s no limit to how many emails or SMS messages you can send. SMS messages cost $0.05 each. Hub (push) notifications do have usage limits, which you can view in your merchant portal.
How does automated email marketing work?
Automated email marketing includes a set of branded, ready-to-go email series designed to drive repeat orders. These emails are automatically sent to your Online Ordering and in-store loyalty customers — no setup required. Note: Marketplace customers are not included.
What email address does automated email marketing use?
All CRM emails are sent from a white-label address formatted like this: [yourbrandname]@messages.order.online, helping your brand stay front and center.